Gaya APA
Tjiptono,, Fandy. (2012).
Service management : mewujudkan layanan prima (2).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono,, Fandy.
Service management : mewujudkan layanan prima.
2
Yogyakarta:
Andi,
2012.
Text.
Gaya MLA
Tjiptono,, Fandy.
Service management : mewujudkan layanan prima.
2
Yogyakarta:
Andi,
2012.
Text.
Gaya Turabian
Tjiptono,, Fandy.
Service management : mewujudkan layanan prima.
2
Yogyakarta:
Andi,
2012.
Print.