Gaya APA
Tjiptono, Fandy, Diana, Anastasia. (2003).
Total quality management (Revisi).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Text.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia.
Total quality management.
Revisi
Yogyakarta:
Andi,
2003.
Print.