Gaya APA
Chandra, Gregorius, Tjiptono,, Fandy. (2005).
Service, quality & satisfaction .
Yogyakarta:
Andi.
Gaya Chicago
Chandra, Gregorius, Tjiptono,, Fandy.
Service, quality & satisfaction.
Yogyakarta:
Andi,
2005.
Text.
Gaya MLA
Chandra, Gregorius, Tjiptono,, Fandy.
Service, quality & satisfaction.
Yogyakarta:
Andi,
2005.
Text.
Gaya Turabian
Chandra, Gregorius, Tjiptono,, Fandy.
Service, quality & satisfaction.
Yogyakarta:
Andi,
2005.
Print.